• Scope and Data Controller: This policy applies to personal information collected by Vefgeymslan (the controller) through our website https://vefgeymslan.is. We process personal data only as necessary to provide our services and comply with law. By using the Site, you consent to the terms below. We will retain your personal data only as long as required for its intended purpose (e.g. to fulfill orders, comply with legal obligations, or resolve disputes) and for any retention period mandated by law.

• Legal Basis: We process personal data on several lawful bases: (a) to perform a contract when you place orders or create an account; (b) with your consent (for example, if you subscribe to marketing communications); (c) for our legitimate interests (to operate our business, secure our services, maintain records, and improve services), as long as doing so does not unduly infringe your privacy; and (d) to comply with legal obligations (e.g. tax, accounting, or regulatory requirements). These bases reflect the GDPR criteria (Article 6(1) basis).

• GDPR and Your Rights: If you are in the EEA (including Iceland), you have certain rights under data protection law. These include the right to access, correct, erase or restrict your personal data. You have the right to withdraw consent at any time, and this withdrawal must be as easy as giving consentgdpr-info.eu. You also have the right to data portability (receive your data in a structured format), and the right to object to processing based on our legitimate interests. To exercise these rights or inquire about your data, contact us at skilabod@vefgeymslan.is. When you withdraw consent or object, we will promptly stop the relevant processing. For example, Article 17 of the GDPR gives you the “right to be forgotten” – to have your personal data erased when it is no longer needed or the processing basis is removedgdpr-info.eu. We will honor such requests except where we are legally permitted or required to retain data (e.g. for tax/legal compliance).

• Information We Collect: When you visit or register on the Site, we may collect information such as your name, contact details, email address, billing/shipping address, IP address, browser type, ISP, visit timestamps and pages viewed. If you make purchases or set up accounts, we collect payment and transaction data (e.g. credit card or bank details, which are encrypted and processed securely by our payment providers). We use “cookies” and similar technologies to improve the user experience: these store preferences and track usage for analytics (we use this data in aggregate form). You can control or delete cookies via your browser settings; however, some functionality of the Site may then be limited.

• Use of Information: We use your information to provide and improve our services: processing your orders, maintaining your account, delivering email notifications (purchase confirmations, support responses, policy updates), and sending marketing communications if you have consented (you may opt out at any time). We use log file data and cookies to analyze trends, administer the Site, and gather demographic information (none of which is personally identifiable on its own). Personal data is never sold to third parties. We will only share personal data with: (a) our employees, contractors or agents who need it to perform our services (and who are bound to confidentiality); (b) payment processors and domain registrars as needed to complete transactions; (c) law enforcement or regulators if required by valid subpoena, court order, or law; or (d) others to protect our rights and safety (for example, to enforce our Terms). All recipients must process your data consistent with this policy. We implement appropriate security measures to protect your data from loss, misuse or unauthorized access (e.g. encryption of sensitive data, secure access controls).

• Third-Party Services and Advertising: We may use third-party services (e.g. Google Analytics, advertising networks) on our Site. These providers may set cookies on your browser and collect information about your browsing. Vefgeymslan has no control over these cookies. For example, we use Google AdWords remarketing: Google and other third-party vendors use cookies to serve targeted ads based on your past visits. You may opt out of Google’s personalized ads via Google Ad Settings or a browser plugin. We do not share personal data with advertisers without your consent, and any data sharing by third parties is governed by their own privacy policies (which we encourage you to review).

• Information Sharing: Vefgeymslan does not rent or sell your personal data. We disclose personal data only to the categories of recipients noted above. If you submit content via the Site (e.g. a support request), we may publish parts of it only if needed to address your query, but we will never publish your private contact details. If required by law or good-faith belief, we will disclose your personal information (e.g. to respond to a warrant, enforce our rights, or protect public safety).

• Children’s Privacy: Our Site is not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child provided us personal information, please contact us (skilabod@vefgeymslan.is) so we can delete it.

• Your Consent: By using our Site and services, you consent to this Privacy Policy. You may withdraw consent or object to processing at any time as described above; however, this may limit or terminate the services we can provide to you.

Key Points

• We collect data you provide (name, contact, payment) and technical logs (IP, browser, etc.).

• We process data to provide services and for legitimate business purposes, under legal bases (e.g. performance of contract, consent, legal obligation).

• You have GDPR/EEA rights: access, correction, erasure, portability, withdraw consent, etc.gdpr-info.eugdpr-info.eu.

• We use cookies for site functionality and analytics. Third-party advertisers (e.g. Google) may set cookies; their policies govern those cookies.

• We do not sell personal data. We share data only with those who need it to perform our services (staff, payment processors, legal authorities if required).

• For example, GDPR Article 17 (“right to erasure”) requires controllers to delete personal data on requestgdpr-info.eu, and we will comply where lawful.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Application of Terms

• Scope: These terms govern all services (“Services”) ordered by you through https://vefgeymslan.is and/or subdomains (for example, https://my.vefgeymslan.is) including WordPress hosting, general Linux hosting, and VPS (unmanaged or managed). By ordering any Service, you agree to these Terms. If you do not accept these terms, you must not place an order or use the Services. We recommend printing a copy of these Terms for your records. For clarity: Vefgeymslan is an Icelandic company, and these terms are governed by Icelandic law (see clause 29 below).

• Acceptance & Language: Orders are offers to purchase Services. A binding contract is formed only when we send an acceptance email confirming your order. We may decline any order for any reason (e.g. if information is incorrect). The accepted contract covers only the Services confirmed in the acceptance. If you act on behalf of a company, you warrant you have authority to bind that company. You must be at least 18 years old and legally capable of contracting.

2. Ordering and Account

• Account Registration: You must register an account before ordering. You warrant that all account information is accurate and up-to-date. We may suspend your account if we suspect fraud or if your information is false. Keep your account credentials confidential. Notify us immediately if you suspect someone else has accessed your account.

• Placing Orders: Before finalizing an order, we will show you a summary of the Services and total price. You can correct errors at this stage. At checkout, you must provide a valid credit/debit card (or set up direct debit) for payment. Your Services order is not complete until we receive payment. Once payment is authorized, we will email you a confirmation (Acceptance Confirmation) including order details. This email is your proof of contract. We will also make invoices available via your online account.

3. Contract Formation

• When Contract is Formed: Your order constitutes an offer to buy our Services. We accept by sending the Acceptance Confirmation email. Only then is a contract (“Contract”) formed. Until we send that email, we are not obliged to provide any Services. We may refuse any order (for example, if a domain is unavailable). The Contract covers only those Services listed in the confirmation. If you ordered additional services (like add‑ons), those are not supplied until we confirm them as well.

• Third-Party Services: Some Services (like domain registration or SSL certificates) may involve contracts with third parties (registries or vendors). You agree to be bound by any such third-party terms. We strive to align these terms with ours, but if a conflict arises, the third-party’s terms govern their service, except where it conflicts with our provision of hosting. We do not assume liability for third-party terms.

4. Delivery of Services

• Provision of Hosting: After order and payment, we activate your Hosting Service (WordPress or Linux hosting) as soon as possible. We will supply you with access credentials (e.g. control panel login) by email. You must configure your website to point to our servers. We aim to keep downtime to a minimum, but do not guarantee 100% uptime. Scheduled maintenance or emergency repairs may cause brief outages. We do not warrant that the servers will always be available or error-free; downtime may occur. You acknowledge that occasional interruptions are normal for internet services.

• Specialization: Our WordPress hosting plans are specialized for WordPress sites. We ensure compatibility with WordPress versions and plugins to the extent we maintain the hosting environment. Our general Linux hosting plans allow you to host any kind of website or CMS (Drupal, Joomla, custom code, etc.). Because of this flexibility, support for general Linux hosting is limited to server-related issues only (not application or site-specific help).

• VPS Hosting: We offer unmanaged VPS hosting only. This means we provide the virtual server resources and initial setup (OS installation if requested), but you (the client) are responsible for all software installation, configuration, updates, security patches, and administration on the VPS. We do not provide regular system administration or application support for VPS customers. If you need managed services, you must purchase a separate management contract with clearly defined scope.

5. Customer Obligations (Acceptable Use)

• Content and Conduct: You may use your hosting account for lawful purposes only. You must not upload or distribute illegal content (e.g. copyrighted material without permission, malware, hate speech, violence, fraudulent schemes). You must not use our servers for cryptomining or CPU-intensive tasks beyond normal web hosting (doing so may violate resource limits in clause 14). In particular, prohibited content includes (but is not limited to) illegal instructions (e.g. how to make weapons or contraband), child sexual material, piracy, defamation, spam, and hate speech. If we deem any content illegal or harmful, we will suspend it without notice.

• Resource Limits: Your hosting plan has resource limits (bandwidth per month, number of mailboxes, etc.) as advertised. You agree not to exceed these limits. If you exceed your monthly bandwidth allotment, your site will be suspended until the next month unless you upgrade. On shared hosting, you are limited to 10% of the CPU at any time (unless you have a dedicated VPS). If your usage (e.g. heavy CPU/memory use) adversely affects our servers or other customers, we may suspend your service. You may upgrade your plan or reduce resource use to resolve such issues.

• Mailbox Policy: The plan includes a set number of email accounts. Any mailbox inactive for 100 days will be automatically deleted. Keep your email active or data may be lost.

• Backups and Data: You are solely responsible for backing up your website data and email. We provide tools to create backups in the control panel, but you must initiate and manage backups. In case of data loss, corruption or user error, Vefgeymslan is not obliged to restore your data. We maintain our own server backups only for our business continuity, not for individual restore requests.

• Server Abuse: You must not attempt to break into or attack our servers or other accounts. Activities such as port scanning, cracking, or distributing denial-of-service attacks from your account will lead to immediate suspension.

6. Support and Maintenance

• Basic Support: We provide technical support via online ticketing during business hours (Mon–Fri 9:00–16:00 GMT). Support covers issues with our services and infrastructure (e.g. server errors, account management). We do not offer development, design, or SEO support. We do not support third-party software/plugins.

• Knowledge Base Requirement: Before submitting a support ticket, you must consult our online Support Database (available at my.vefgeymslan.is/support-database, note: you must be logged into your account to use). This database contains solutions to common problems and how-to guides. If your issue is answered there, submitting a ticket will be considered a wasted support request, and we may close or reply with a link to the relevant entry. We reserve the right to refuse support on issues that are clearly answered by the knowledge base. This policy ensures timely support for genuine issues.

• Maintenance Contracts: Any services beyond standard hosting support (e.g. website updates, content changes, custom coding, SEO, or 24/7 monitoring) are outside the scope of normal support. If you require ongoing maintenance or development work on your site, you must purchase a separate maintenance contract. Under such a contract, we will perform only the specified tasks in exchange for the fee. Without such a contract, our obligation is strictly limited to maintaining the hosting environment (servers, network, control panel) as described here. All other tasks remain your responsibility or that of your developer.

• Behavior: Our support staff will treat all users with professionalism. We expect the same courtesy in return. Abusive language, threats or harassment of our staff or other customers will not be tolerated. If any user is abusive to staff, we reserve the right to terminate their account immediately (with no refund).

7. Payments, Renewal and Cancellation

• Pricing: Service prices are as quoted on the Site (in Euros or ISK, VAT excluded unless specified). We may change prices (with at least 14 days’ notice); continuing service means you accept any increase. We reserve the right to correct errors: if a service was underpriced, we may bill the correct price or cancel the order. If overcharged, we will refund the difference.

• Payment: We charge for Services in advance. Hosting and other recurring services are billed on a monthly or annual cycle (as elected). Domain registrations renew annually. Payment is by credit/debit card or authorized direct debit. You must keep a valid payment method on file. If a payment fails, we may suspend your account until payment is made. Time of payment is of the essence: Services will not be considered delivered until funds clear.

• Renewals: Domain names and hosting plans auto-renew at the then-current price unless cancelled. We will email renewal notices (30 days and 7 days before expiration) to your registered email. You authorize us to charge your payment method for renewals. Renewal prices are listed in your account area. You may cancel a domain or hosting renewal before the renewal date to stop charges. If you fail to renew a domain registration, the domain may be lost after any grace period.

• Cancellation and Refunds: Icelandic and EU consumer law normally grants a 14-day “cooling-off” right for online contractseccnet.eu. By ordering our Services, you explicitly agree that Vefgeymslan may begin providing the Service during this 14-day period. You waive the right to cancel after service commencement, except as follows:

  • Money-Back Guarantee (Hosting): For new WordPress or Linux hosting accounts, if you are dissatisfied, you may cancel within 30 days of activation for a full refund of the hosting fees (paid to your original payment method). To cancel, you must submit a support ticket before day 30. We will confirm your cancellation request by email; you must reply to that email to confirm, or we will continue the service. This ensures no data you need is lost prematurely. One refund per customer, max. We do not refund beyond 30 days or refund domains, SSL certificates, VPS, or add-on products.

  • Exclusions: No refund is available if the hosting was used for illegal activities or in violation of these terms; in such cases we will terminate the Service without refund. Also excluded from refund are Domain Registration/renewal, SSL certificates, custom add-ons, VPS services, and any non-hosting products (since we incur irrecoverable costs).

  • Procedure: To cancel under the guarantee, notify us via support ticket within 30 days. We will process refunds promptly after confirmation, back to the original payment method. After cancellation, your hosting service will be terminated (see Data Deletion below). Note: If you exceed resource limits or violate terms, we may suspend or cancel your account (with or without refund, at our discretion).

  • Consumer Laws: We comply with Icelandic consumer protection rules. For example, if a statutory right of cancellation applies, we will honor it. However, you agree that by requesting immediate service, you lose the 14-day cancel righteccnet.eu. We will inform you of any statutory rights to cancel as required by lawneytendastofa.is.

8. Intellectual Property

• Your Content: You retain copyright and all intellectual property in the data and content you upload to your hosting account (your “Material”). By uploading it, you grant Vefgeymslan a worldwide, non-exclusive license to use, store and serve that content solely for providing the Hosting Service. We may make copies as needed (e.g. backups) but will not use your Material for any other purpose. You warrant that your Material does not infringe third-party IP rights. You agree to indemnify and defend Vefgeymslan against any claim that your Material infringes a third party’s rights.

• Our IP: We retain all intellectual property rights in our software, servers, control panel, and Services (apart from your Material). You may not reverse-engineer, decompile, or otherwise attempt to access our proprietary software.

• Licensed Software: If you download any software or tools from our site, we grant you a license to use them for the described purpose only. Any third-party software is governed by that third party’s license (as notified on download).

9. Liability and Disclaimer

• No Monitoring: Vefgeymslan does not regularly monitor your website content. Under Icelandic law (implementing EU rules), we have no general duty to check for illegal contenteur-lex.europa.eu. However, if we are notified of illegal activity on your site or account, we will act expeditiously to remove or disable access as required by law.

• Limited Remedies: Except as stated herein, our liability is strictly limited. We exclude all indirect, incidental or consequential damages (loss of data, loss of business, etc.) arising from your use (or inability to use) the Services, even if we were advised of the possibility. Our maximum aggregate liability (in contract, tort or otherwise) will never exceed 100% of the fees you paid for the Services in the 12 months before the incident. You are encouraged to obtain your own insurance (e.g. business interruption insurance) as appropriate.

• Statutory Rights: Nothing in these Terms affects your statutory rights as a consumer (e.g. for defective services), except to the extent allowed by law. For example, we cannot limit liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

10. Data Deletion

• Termination Effects: Upon cancellation or termination of any Service, we will delete all data associated with that Service immediately and permanently. This includes website files, emails, databases, and backups. Once deleted, data cannot be recovered. It is your sole responsibility to take copies of any data you wish to keep before cancelling. We strongly advise exporting or backing up your content prior to termination.

• Domain Names: If you ordered a domain registration through us, the domain remains yours as long as it is renewed. If you cancel the Domain Registration service or fail to pay renewal fees, the domain may expire or be transferred. Upon cancellation of domain services, we may lock or relinquish the domain immediately.

11. Additional Terms

• Website Terms and AUP: Your use of hosting services is also subject to our Website Terms of Use (see above) and our separate Acceptable Use Policy (available on our site). In case of any conflict, these Terms of Service govern. Any serious breach of the Terms of Use or AUP entitles us to suspend or terminate your Services with immediate effect.

• Force Majeure: We are not liable for failure or delay due to events beyond our control (e.g. natural disasters, war, strikes, internet outages, epidemics, or government actions). If such an event occurs, our obligations are suspended for its duration, and we will try to resume performance as soon as possible.

• Notices: All formal notices from you to us must be given via the support ticket system. We may contact you via the email address registered to your account. It is your responsibility to keep that email up to date.

12. Final Provisions

• Entire Agreement: These Terms (plus any documents expressly referenced) constitute the entire agreement between you and Vefgeymslan. They replace all prior agreements on the same subject. No oral statements or prior drafts have any effect. Any changes to these Terms must be made in writing by an authorized representative of Vefgeymslan.

• Severability: If any provision here is found invalid or unenforceable under applicable law, that provision shall be severed, and the remainder of the Terms will remain in full force.

• No Waiver: If we fail to enforce any provision of these Terms, that does not waive our right to enforce it later. We will only be deemed to waive a right if we expressly state so in writing.

• Assignment: You may not transfer or assign your rights or obligations under this Contract. Vefgeymslan may transfer or assign the Contract (for example, if we merge with another company).

13. Governing Law and Disputes

• Applicable Law: These Terms and any disputes arising out of them are governed by the laws of Iceland. Any issues will be resolved by the Icelandic courts, in Reykjavik or as otherwise prescribed by law. For example, Icelandic consumer protection laws (such as Act No. 57/2005) govern unfair contract terms and require us to inform you of any mandatory withdrawal rightsneytendastofa.iseccnet.eu. We comply with those laws as stated above.

Key Points

• Service Scope: We provide specialized WordPress hosting, general Linux hosting, and unmanaged VPS. Unless you buy a maintenance contract, we only support the server environment, not your site’s content or code.

• Support: Always check our support knowledge base (my.vefgeymslan.is/support-database) first. Issues answered there will not be handled by tickets.

• Refunds: New hosting accounts (WordPress/Linux) can be canceled within 30 days for a full refund (subject to terms). No refunds for domains, SSLs, VPS, or custom services. Illegal use voids refund rights.

• Liability: We exclude almost all liability except as required by law. For example, under Icelandic law (transposing the EU E-Commerce Directive), a hosting provider is not responsible for user-uploaded content absent actual knowledge of illegalityeur-lex.europa.eu.

• User Responsibility: You are responsible for backups, content, compliance with laws (including copyright), and using resources within plan limits.

• Consumer Rights: By accepting these terms and starting service before the end of any statutory cooling-off period, you waive the normal 14-day withdrawal right for online saleseccnet.eu. We will notify you of any such rights as requiredneytendastofa.is. For non-consumers, different cancellation rules may apply.